情緒展示規則在醫療管理中的應用

Application of Emotional Display Rules in Healthcare Management

情緒展示規則是指依據社會文化規範調節，並控制情緒表達的標準，可分為鼓勵正面情緒的表達，與限制負面情緒的表達。在醫療環境中，這些規則與情緒表達因科別特性而有所不同。然而，長期遵循嚴格的情緒規範可能導致醫護人員情緒耗竭、職業倦怠及離職意願增加。人力短缺的現今，管理重點多聚焦於薪資或資源不足，而忽略了情緒與團隊層面的管理需求。如何幫助臨床醫療人員有效管理情緒勞動，成為醫療管理重要議題之一。故本研究文旨在概述，醫療環境中情緒展示規則的理論基礎與運作機制，探討其對醫護人員心理健康的影響，並提出實務導向的管理策略，為醫療組織創造更健康、更具支持性的工作環境。

Emotional display rules are defined as standards for regulating and controlling emotional expression based on sociocultural norms, categorized into positive display rules that encourage the expression of positive emotions and negative display rules that restrict the expression of negative emotions. In healthcare settings, these rules and emotional expressions vary according to specialty units. However, prolonged adherence to strict emotional regulations may lead to emotional exhaustion, burnout, and increased turnover intention among healthcare professionals. In today's environment of staffing shortages, management priorities often focus on inadequate compensation or resources, while neglecting emotional and team-level management needs. How to help clinical healthcare professionals effectively manage g has become a critical issue in healthcare administration. Therefore, this study aims to outline the theoretical foundations and operational mechanisms of emotional display rules in healthcare environments, examine their impact on healthcare professionals' mental health, and propose practice-oriented management strategies to create healthier and more supportive work environments for healthcare organizations.