運用智能化「護送行動醫急便APP」提升病人護送效益

Enhancing Patient Escort Efficiency Through the Intelligent“Medical Escort Express＂Mobile Application

台灣衛生福利部於2024~2025年度醫院病人安全目標之一為促進醫療人員間團隊合作及有效溝通，確實做好病人辨識並準時轉送。傳統的護送服務依賴人工安排與電話溝通，容易造成時間延誤、訊息錯誤及病人久候等問題。為了解決目前護送服務存在的問題，本院重新設計工作流程，並結合現代化科技工具來優化作業流程。實施後，護送人員延遲工時每月平均節省51小時；使用APP接單的筆數每日平均佔比53.4%；使用護送醫急便APP的滿意度平均有50%的人達滿意或非常滿意；以上均顯示護送服務效能提升，減少人工依賴，並提高病人與護送人員的滿意度。

The Taiwan Ministry of Health and Welfare's 2024–2025 hospital patient safety goals include promoting teamwork and effective communication among healthcare professionals, ensuring accurate patient identification, and facilitating timely transfers. Traditional escort services rely on manual scheduling and telephone communication, which often result in delays, miscommunication, and prolonged patient waiting times.
To address these issues, our hospital redesigned the workflow and integrated modern technological tools to optimize operations. After implementation, the average monthly delayed working hours for escort personnel were reduced by 51 hours; the proportion of orders received via the app accounted for an average of 53.4% per day; and satisfaction with the Medical Escort Express app showed that 50% of users were satisfied or very satisfied.
These results demonstrate improved efficiency in escort services, reduced reliance on manual processes, and increased satisfaction among both patients and escort personnel.