醫療機構建置妥善交通環境提升就醫安全

Medical Institutions Build a Proper Traffic Environment to Enhance the Safety of Medical Treatment

高雄市鳳山區人口自2019年急遽上升至今35.7萬人，為高雄市人口數最多之行政區；醫療資源相較缺乏下，高雄市某地區醫院目標於2026年轉型升級為區域醫院。然而位於交通繁忙的樞紐上，腹地受限且停車位不足，對民眾就醫與員工上下班的安全是一大隱憂。本專案首先以醫療機構交通環境現況分析等整合性評估，明列出現況「行」的問題；再藉由要因分析，解析「環境、設備、管理、人」四大面向問題。並訂定「順暢、安全、資源、供需」四大目標，列出細項改善對策，評估可行性、成本、效益並結合公務部門資源，陸續進行多項改善。本專案改善推行近一年已完成多項成效，如提升就醫滿意度、減少車流擁擠、減少行車糾紛、減少病人跌倒數等對於就醫安全有相當程度之提升，其過程與前後成果照片供同儕醫院參考。

The population of Fengshan District in Kaohsiung City has risen sharply since 2019 to 357,000, it becomes the most populous administrative district in Kaohsiung City. Due to medical resources limitation, a district hospital in Kaohsiung is undergoing transforming and upgrading to become a regional hospital in 2026. However, due to the limited hinterland, parking spaces shortage and the location in a hub with heavy traffic pose a major concern for the safety of people seeking medical care and employees commuting. This project conducted an analysis of the current situation of traffic environment in medical institutions firstly, an integrated assessment was made on the stream of people, vehicles and traffic flow, and listed the current“traffic”problems clearly. Then, through Cause & Effect Analysis to analyze the four aspects, the environment, equipment, management, and people, to set up ''smooth traffic, safety, resources, supply and demand'' four goals, and listed corresponding improvement measures. Then, considering the cost, benefit, feasibility, and improvement progress, we combined the resources of the public sector to carry out a number of improvements continuously. This project has been implemented for nearly a year and following results of medical safety has been improved, such as medical satisfaction, traffic congestion decreased, traffic disputes, and the cases of patient falls. The comparison photos of before-and-after about the process of implementation are provided to peer hospitals for reference.