心理劇運用於區域醫院員工工作壓力改善之行動研究

An Action Research on Using Psychodrama Methods in Reducing Work-Related Stress for the Staff of a Regional Hospital

本研究旨在了解區域醫院員工工作壓力及心理劇對其減輕工作壓力之成效。研究者利用行動研究法，邀請並有條件地篩選位於臺灣中部地區某區域醫院之員工（20歲～65歲）參與心理劇團體，每一梯次團體成員招募人數以8～12位為限，共進行兩梯次，每梯次為六次團體；並利用勞動部勞動及職業安全衛生研究所發展之「簡易工作壓力量表檢測系統」作為本研究評估工作壓力量性指標之前後測工具。在每次團體結束後提供半結構式問卷取得團體回饋，另進行個別訪談，以取得質性資料。研究結果顯示，心理劇有助於協助員工工作掌控感、減輕負荷感及疲倦感。透過訪談也得知，成員在同理心的提升、情緒宣洩、工作／家庭／人際壓力的減輕，以及自我覺察的提升等面向有所獲益。因此可知，運用心理劇做為改善員工工作壓力之方法，在本研究的區域醫院中是有效的。研究者在團體帶領過程藉由反思及帶領後接收到成員的回饋時亦發現，心理劇團體除可提供區域醫院做為職場安全方案之參考外，亦可進一步成為企業提供「員工協助方案」之建議與參考方案。

The purpose of this study is to investigate the work-related stress on the staff of the regional hospital, and to discover if psychodrama can be effective in reducing the work-related stress. Through action research, researcher invited and conditionally screened employees (aged 20 to 65) from a reginal hospital in central Taiwan to participate in the group. The number of the group members is limited from 8 to 12. There are two groups, each group has six sessions, we provided the “Work Stress Scale” as a pre/post-test of the research and a semi-structured questionnaire as a feedback to obtain qualitative information. The results of the research show that the psychodrama method can help staff to improve their control of the work, reduce the feeling of the workload and fatigue. Through the interview, we learned that members also benefit from increasing empathy, catharsis, stress reducing from work, family, and interpersonal relationships, and also help self-awareness. Therefore, we can tell that psychodrama can be an effective method to improve the work-related stress on staff of the regional hospital in this research. Researchers also find that psychodrama group can be a good way of the employee assistance programs (EAPs) for companies. As stated above, the results of this study, in addition to providing regional hospitals as a reference for workplace safety programs, can further serve as one of the recommendations and reference programs for companies to provide employee assistance programs.