醫院勤務傳送工作效率改善策略：一項模擬研究

Optimizing Hospital Porter Efficiency: A Simulation-Based Strategy Analysis

在現今醫療支出不斷增加的情況下，醫院需要尋求更有效的資源配置策略，因此系統模擬已成為一種有價值的工具，能夠分析複雜的醫療系統，並且嘗試不同情境最佳化管理醫院。過往研究集中在急診與重症護理等部門的管理改善，但是對於醫院勤務傳送人員的資源配置的研究是較少的，而這些勤務傳送人員是醫院運作中至關重要的貢獻者。本研究探討了不同的醫院勤務傳送人員任務分配的策略，為了確保患者、設備和樣本的安全並實現高效傳送，提出了三種策略：任務合併、分配任務給就近人員以及綜合策略。透過數位化的任務管理系統提高了勤務傳送人員的工作效率，但是對於勤務傳送人員的任務分配策略的研究仍然不足。研究結果顯示，任務合併和將任務分配給就近人員比起傳統的任務分配策略更佳。綜合策略的改善效果最大，將每月工作時間減少了52.5個小時。這凸顯了任務分配的策略在減少服務人員時間浪費方面的重要性。未來研究可以進一步探索不同任務合併的方式與方法，如定期調度不同任務類型的最佳組合。本研究提供追求提升醫療環境中勤務傳送人員效率的醫院管理者有價值的見解。

Healthcare expenditures have been rising, prompting the need for effective resource allocation strategies in hospitals. Computer simulation has emerged as a valuable tool for optimizing hospital management by analyzing complex healthcare systems and experimenting with various scenarios. While previous studies have focused on operational changes in departments such as Emergency and Intensive Care, resource allocation for hospital porters remains an understudied area, despite their vital role in hospital operations. This research explores different task allocation strategies for hospital porters, who are critical to ensuring the safe and efficient transportation of patients, equipment, and specimens. The study proposes three strategic approaches: task consolidation, assigning tasks to nearby personnel, and a combined strategy. While digitalization and the implementation of a task management system have significantly improved porter efficiency, research on task allocation strategies for porters remains limited. Results reveal that task consolidation and assigning tasks to nearby personnel outperform traditional task assignment methods. The combined strategy demonstrates the greatest improvement, reducing monthly working hours by 52.5. This underscores the importance of strategic task allocation in minimizing time wastage for service personnel. The study recommends further exploration of various methods for consolidating tasks, such as scheduled dispatching or optimal combinations of different task types. This research provides valuable insights for hospital administrators seeking to enhance the efficiency of service personnel in healthcare settings.