導入隨選衛教系統管理成效評估

Effectiveness of the Implementation of an On-Demand Health Education System

本文探討「隨選衛教系統」在臨床護理中的慮用，特別是其對提升護理效率和品質的影響。該系統利用專屬衛教資料庫，讓護理人員能夠選擇適合病人的護理指導內容，透過生成QR Code，讓病人和家屬可隨時隨地獲取資訊。研究的主要目標，主要護理人員與病家使用此系統的狀況，確認影響此系統的因素，來提升對系統的接受程度，增加護理衛教的效能。本研究以某醫學中心之護理人員及病人家屬為對象，以橫斷式研究設計之問卷調查，分別發出500/400份問卷，有效問卷分別回收500/253份，有效回收率為100/63.5%，進行資料索整分析。結果顯示，隨選衛教系統對提升護理效能和衛教品質有正面影響。護理人員大多認為系統易於使用，但對操作便利性有不同看法。病人及家屬對系統易用性評價高，但在滿意度和使用態度方面需改善。教育程度對使用態度有影響，於高齡者和外籍陪病者使用上的存在挑戰。研究建議進一步優化操作便利性和使用者介面，以提高不同教育背景和年齡群體的使用體驗。

This article explores the application of the ''on-demand health education system'' in clinical nursing, particularly its impact on enhancing nursing efficiency and quality. The system utilizes a dedicated health education database, allowing nursing staff to select suitable educational content for patients. By generating QR codes, patients and their families can access information anytime and anywhere. The main objectives of the study are to examine how primary nursing staff and patients’families use this system, identify factors affecting its acceptance, and improve the effectiveness of nursing education. The study targeted nursing staff and family members at a medical center, employing a cross-sectional survey design. A total of 500 and 400 questionnaires were distributed, yielding 500 and 253 valid responses, respectively, resulting in valid response rates of 100% and 63.5%. Data were compiled and analyzed. Results indicate that the on-demand health education system positively affects nursing efficiency and educational quality. Most nursing staff found the system easy to use, though opinions on its operational convenience varied. Patients and their families rated the system highly for usability, but improvements are needed regarding satisfaction and usage attitudes. Educational background influenced usage attitudes, with challenges observed among elderly patients and foreign caregivers. The study suggests further optimization of operational convenience and user interface to enhance the experience for individuals with diverse educational backgrounds and age groups.