社會安全網構築了甚麼網：保護性與脆弱家庭的夥伴關係

行政院強化社會安全網計畫強調整合與協同合作，本文關心保護性與脆弱家庭服務社工在實務中的衝突與合作，透過社工直接經驗作為分析材料，發現保護性與脆家社工對彼此服務範疇與評估標準並不了解，多以既定印象與期待互動，阻礙個案服務流動，事前溝通與資訊確認有於助於合作，而團體文化、督導態度、互動經驗及資源缺乏等均為能否協同合作之影響因素。保護與脆家夥伴關係仍存在許多挑戰，包括組織承諾與實務上的分歧與不對等間的差距、刻板一二級顧的好三級沒煩惱的期待或要求背後的負面影響、其他既有體系退卻造成網內互打窘境，迫切需要面對及解決的是資源缺乏的議題，以建構更具合作性的機制。

Executive Yuan’s plan to strengthen social security net emphasizes coordination, integration and cooperation, This article is concerned with the conflict and cooperation between protective and vulnerable families service social workers in practice. Through the direct experience of social workers as analysis material, it was found that protective and crisp social workers did not understand each other's service scope and evaluation standards. They mostly interact with each other based on established impressions and expectations, which hinders the flow of case services. Research has found that prior communication and information confirmation are helpful for cooperation, and that group culture, supervision attitude, interaction experience and lack of resources are all factors that influence whether collaboration can be achieved. Although there is a partnership between Protection and Crisis, there are still many challenges, including differences and asymmetries between organizational commitment and practice, the negative impact behind the untroubled expectations or requirements of first-and second-level consultants, The retreat of other existing systems has resulted in the dilemma of fighting each other within the network. What urgently needs to be faced and solved is the issue of lack of resources in order to build a more cooperative cooperation mechanism.