機關文檔系統相關人員資安意識調查研究──以桃園市政府為例

A Survey Research on Cybersecurity Awareness of the Electronic Records Management Systems (ERMS) Related Staff: Taoyuan City Government as an Example

隨著電子化文書及檔案的累積，機關文檔系統相關人員對於系統的資安維護扮演第一線的關鍵角色。本研究採用機關文檔及資訊人員資安意識調查問卷，以桃園市政府一級機關之文檔人員及資訊人員為對象，實際調查人員對於文檔系統資安意識認知現況。研究結果顯示機關文檔系統相關人員整體資安意識偏正向，且認知意見趨於一致，多數人最重視且對於機關達成程度最具信心的是「事件通報」，而最不重視的是「存取控制」，但對於機關的達成程度最不具信心的則為「備份機制」。比較資訊人員與文檔人員的資安意識認知程度，在「上網行為」、「事件通報」達顯著差異；比較不同背景，顯示年齡及教育訓練對於資安意識認知程度達顯著差異。

With the accumulation of electronic documents and records, the Electronic Records Management Systems (ERMS) related staff including records management and information staff play a key role at the frontline of cybersecurity management. This study used a survey questionnaire on the cybersecurity awareness of ERMS and its respondents were record management and information staff of the first-level departments in Taoyuan City. The results show that the staff’s overall cybersecurity awareness are positive and consistent. The facet that most of the staff place the most emphasis on and have the most confidence in the organization’s achievement is“incident notification.”However, the least emphasized facet is“access control”and the least confident facet is“backup mechanism.”To explore the cognition of cybersecurity awareness of record management and information staff, significant differences exist in“online behavior”and“incident notification.”In addition, for the cognition of cybersecurity awareness of staff with different backgrounds, significant differences exist in ages and training.