高齡照護與科技創新模式：更多居家照護的選擇

Elderly Care and Technological Innovation Model: More Homecare Choices

本文探討創新科技如何改善高齡家庭的生活品質，並優化高齡照顧市場的供給與需求媒合。科技在高齡照護領域已取得顯著的成就，包括監測生命徵象、提供社交和通訊工具、提高照顧服務效率等。「優照護」平台結合了客戶關係管理和電子商務流程知識，以提供高齡家庭更多居家照護的選擇。高齡照護和長照是不同的概念（從市場形成的觀點而言），前者關注消費者的選擇權，後者則是由政府或社會機構提供的社會福利。「優照護」平台相關流程設計考量了保護用戶資訊和隱私，以提供安全、方便、合適的居家照護服務，並已取得專利。

This article explores how innovative technologies can improve the quality of life of elderly families and optimize supply and demand in the elderly homecare market. Technology has made remarkable achievements in the field of elderly care, including monitoring vital signs, providing social communication tools, and improving the efficiency of care services. The“Ucarer”platform brings in customer relationship management and e-commerce domain knowledge to provide more homecare choices. Elderly care and long-term care are different concepts in Taiwan. From the market perspective, the former focuses on consumers’right to choose, while the latter is social welfare provided by the government or social institutions. The process design of the“Ucarer”platform considers customer data security and privacy, and the platform aims to provide safety, convenience, and appropriate elderly homecare, besides obtaining the invention patent.