資訊科技員工的完美主義對正負工作成果的影響

Effects of Perfectionism on Positive and Negative Job Outcomes among Information Technology Employees

本研究旨在驗證資訊科技員工的完美主義與積極和消極工作成果之關聯。在專業服務公司中，資訊科技員工的內在和外在動機對於決定組織的成功至關重要。本研究從自我決定理論的角度探討資訊科技員工的完美主義、工作滿意度、組織承諾和健康問題之間的關聯性。本研究收到489份有效問卷，採用階層線性模型巢套式方法進行關聯性分析。結果表明，完美主義與工作滿意度、組織承諾和健康問題顯著正相關。健康問題有負向的調節效果，顯著的減弱了完美主義和工作滿意度以及完美主義和組織承諾之間的正相關。本研究的發現可為專業服務公司的管理階層提供資訊科技人力規劃之參考，留住寶貴之資訊科技員工將能為客戶提供更好的專業服務質量。

This paper aimed to examine perfectionism in information technology (IT) employees in terms of its effects on their positive and negative sense of well-being. In professional service firms, the intrinsic and extrinsic motivations of IT employees have become increasingly critical in determining organizational success. This study examines the relationship between perfectionism, job satisfaction, organizational commitment, and health problems among employees from the self-determination theory perspective. A total of 489 replies were used for the analysis of hierarchical linear model (HLM) techniques. The results revealed that perfectionism is significantly positively correlated with job satisfaction, organizational commitment, and health problems. Health problems negatively moderate the relationship between perfectionism and job satisfaction and between perfectionism and organizational commitment. The findings will provide references for professional service firm managers to retain valuable staff and improve service quality.