護理師對工作輪調滿意度及其工作滿意度之探討

Investigation of the Satisfaction Level of Registered Nurses in Job Rotation and Their Overall Job Satisfaction

為提升臨床照護能力，工作輪調規劃是一項有助於個人擴大視野、學習各種經驗之策略。此研究透過探討輪調加護單位，其護理師對工作輪調滿意度及其工作滿意度分析，以提供工作輪調培訓策略之參考。參考文獻及專家意見自擬滿意度問卷，分析護理師參與加護單位工作輪調前、後滿意度及意見回饋，並以SPSS17.0統計軟體進行獨立樣本t檢定。工作輪調平均滿意度3.85（SD=0.67），整體工作滿意度回饋以「工作輪調是一種不同領域的訓練」平均滿意度4.16（SD=0.78）最高，「工作薪資福利」平均滿意度3.45（SD=0.93）最低。輪調後碩士以上學歷滿意度高於大學（t=-2.036,p=0.044），輪調內外科加護病房護理師前後滿意度分數無顯著差異（t=-0.926,p=0.36）。整體實施結果分析顯示，護理人員認為工作輪調是可以提升自我能力的機會，也可以提升他們對不同領域訓練、知識與技能的學習。建議輪調策略推展過程可將「學歷」因素納入考量，以提供未來臨床專業培訓策略及推廣之參考。

To enhance the clinical care ability, job rotation is astrategy that helps individuals widen their horizons and learn from various experiences. This study provides areference for job rotation training strategy through investigating the rotations in intensive care unit, the satisfaction level of registered nurses in intensive care unit in job rotations, and the analysis of their overall job satisfaction. Asatisfaction level questionnaire was self-developed with reference to literature and expert opinions. The satisfaction level of the registered nurses before and after participating in job rotations in intensive care unit and their feedback were analyzed. An independent sample t-test was conducted with SPSS 17.0 statistical software. The average satisfaction level in job rotations was 3.85 (SD=0.67). For overall job satisfaction, the average satisfaction level was the highest with 4.16 (SD=0.78) for ''job rotation is atype of training in different fields,”whereas the average satisfaction level was the lowest with 3.45 (SD=0.93) for ''job salary and benefits.'' The satisfaction level of nurses with amaster’s degree or above was higher than those with an undergraduate degree after rotation (t=-2.036, p=0.044). There was no significant difference in the satisfaction level between the registered nurses from medical unit and surgical unit in the intensive care unit before and after rotation (t=-0.926, p=0.36). The analysis of the overall implementation results showed that registered nurses perceived job rotations as an opportunity to enhance their self-competence, improve their training, and learn knowledge and skills from different fields. The“education”factor in the rotation strategy roll-out process should be considered in future clinical professional training strategies and promotions.