轉換型領導、交易型領導、倫理氣候與情緒智力對房屋仲介經紀人員工作績效之影響──以信任管理者為中介變數

The Influence of Transformational Leadership, Transactional Leadership, Ethical Climate, and Emotional Intelligence on the Performance of Housing Agents: The Mediation Effect of Trust in Supervisor

本研究探討影響房屋仲介人員工作績效之因素。考慮情緒智力、信任管理者等個人層次及轉換型領導、交易型領導與倫理氣候等團隊層次對於工作績效之影響，提出概念架構模型。以階層線性中介分析進行參數之估計。調查對象為高雄市的房屋仲介人員，實際發放97家分店，共970份問卷，實際回收69家分店，共496份問卷，最後保留59家分店407份問卷，有效回收率為41.96%。實證結果顯示，仲介人員對倫理氣候、情緒智力與信任管理者之認知愈高則工作績效愈高。房屋仲介經紀人員對轉換型領導、倫理氣候與情緒智力之認知愈高則信任管理者之認知愈高。另外，轉換型領導、倫理氣候與情緒智力變數對工作績效之影響會受到信任管理者之中介作用。

This study aimed to investigate the factors affecting the job performance of housing agents. The conceptual framework model proposed in this study takes into account various factors that could influence housing agents’job performance, including individual-level factors such as emotional intelligence and trust in supervisor and team-level factors such as transformational leadership, transactional leadership, and ethical climate. Parameter estimation was performed by means of hierarchical linear modeling. The respondents consisted of housing agents in Kaohsiung City. A total of 970 questionnaires were administered to 97 branch offices of housing brokerage companies and 496 valid responses were collected from 69 branch offices. There were 407 valid responses collected from 59 branch offices, indicating an effective response rate of 41.96%. The empirical results revealed that housing agents had better job performance when there were higher perceptions of ethical climate, emotional intelligence, and trust in their supervisors. The housing agents’perceptions of trust in their supervisors also increased when there were higher perceptions of transformational leadership, ethical climate, and emotional intelligence. In addition, trust in supervisors mediated the influence of the three variables of transformational leadership, ethical climate, and emotional intelligence on job performance.