英文摘要 |
This study explores how the Sweet Potato Tourism Factory stands out from the many catering tourism factories in Taiwan and plays an important role in service quality, so as to explore the differences between tourists' expectations and actual feelings about Sweet Potato. Using the questionnaire survey method, whether the behavior of tourists in the sightseeing factory will reflect the satisfaction of tourists with the various services and facilities provided by the Sweet Potato Tourism Factory, so as to know that tourists come here to visit Sweet Potato. Whether the melon garden sightseeing factory will affect the intention of its tourists' behavior, and the direction of improvement can be obtained according to the research results, which can be used as a reference for the decision-making of the management authority of the tourist factory. This research questionnaire refers to the SERVQUAL scale, with service quality as the main dimension, and ''tangibility'', ''responsiveness'', ''reliability'', ''assurance'', and ''caring'' as five sub-dimensions, and a total of 16 questionnaires are designed. The research Tourism Factory are mainly tourists who visit the Sweet Potato Tourism Factory. A convenience sampling questionnaire survey was conducted. A total of 168 questionnaires were recovered, and 150 valid questionnaires were used. The data analysis was carried out using Importance-Performance Analysis , referred to as IPA) and descriptive statistics. It was found that most of the problems fell in the third quadrant (secondary improvement area), while none in the second quadrant (enhanced improvement focus area). |