透過美食外送平台訂餐之潛在食品安全風險研析   全文下載

Potential Risk Analysis on Food Safety by Ordering Meals Through Food Delivery Platforms

美食外送平台提供忙碌的現代人更多元的飲食購買方式，尤其COVID-19（Coronavirus disease-2019）疫情爆發後，民眾透過外送平台點餐機會增加，使得相關食品安全衛生問題受到關注。本研究根據網路問卷調查，以了解國人飲食購買方式是否因COVID-19疫情有所改變，再透過外送平台點購20種餐點，依據我國食品中微生物衛生標準進行微生物檢測，綜合瞭解外送平台可能衍生之食品安全議題。網路問卷調查針對消費者、外送員及餐飲業者三組受訪者於COVID-19疫情間對於使用外送平台之影響、餐點送達溫度、包裝容器具和食品衛生法規等食安識能題組，三組受訪族群之食安識能皆呈現普遍良好。反應外送平台送達食品之異常經驗，以食品容器和包裝破損及食品滲漏較常發生，多以紙類包裝容器為主。而透過外送平台運送之餐點微生物檢測結果顯示，20件餐點中有19件之食品病原菌皆符合檢測標準，但有7件熱食複合食品送達溫度介於危險溫度帶7-60℃。綜上所述，為因應外送業之崛起，衛生福利部食品藥物管理署（下稱食藥署）持續與外送業者宣導，須依食藥署訂定之網路美食外送平台業者自主衛生管理指引落實管理，則能提供安全的餐點，讓消費者安心食用。

Online food delivery (OFD) provides more diversified dietary choices for Taiwanese, and people increase the chance of ordering from OFD, especially during the COVID-19 pandemic. However, food hygiene and safety challenges of OFD also elicit from its rising. This study aims to figure out the potential food safety risk from OFD through online questionnaires of consumers, food delivery person and OFD restaurants. Furthermore, 20 different kinds of meals were ordered from a popular food delivery platform to investigate the food pathogens in accordance with Taiwan’s Sanitation Standards for Foods. Online questionnaires found out that consumers, food delivery person and restaurants showed general good concept on three food safety literacies during COVID-19 in using OFD, which includes food temperature upon arrival, food containers, and food safety regulations. The unusual experiences of food from OFD were the broken of food containers and package, and food leakage occurred relatively frequently. 19 out of 20 meals’ microbiological analysis were under the limits, however, temperature of 7 cooked food samples were within 7-60℃, which is considered as a danger zone. In summary, in response to the rise of OFD, Taiwan Food and Drug Administration continues to promote the implementation of the Guidelines of Hygiene Self-management for Online Food Delivery Platform Business Operators. Thus, OFD could provide safe food to the consumers.