「我是志工，我得到尊敬！」新住民女性在台參與志願服務的充權歷程解析

I am a Volunteer; I Earn Respect!' Analyzing Empowering Experiences of Female New Immigrants for Participating in Volunteering Services in Taiwan

志願服務與充權息息相關，而充權的概念包含多元向度且涉及歷程與結果，本文因此在Parsons的充權架構下探討在台處於弱勢之新住民女性參與新住民家庭服務中心志願服務的經驗。透過28份訪談資料，本文闡釋新住民女性在志工參與過程逐漸能有相信自己能力、提升自尊、增加自我覺察與自我接納的個人充權；累積資源、設限提供協助的範疇、運用資源解決問題和能自我肯定與人互動的人際充權；以及展現從案主變成志工的回饋與當志工來扭轉污名並贏得尊敬之行動的社區／政治充權。本文發現，志願服務是新住民女性用以磋商身處台灣多重弱勢處境的重要社會參與途徑，然需要志工運用單位提供相關措施予以支持。再以Parsons的充權架構檢視新住民女性志工的充權圖像，本文進一步揭示這群女性的充權多為正向自我知覺發展與能力提升，較少爭取權益或改變體制，顯示其的充權尚在歷程階段。本文最後依研究發現提出建議，期能助益新住民女性在台的志願服務參與，擴大其經驗充權的可能。

Volunteering is related to empowerment; the concept of empowerment contains multiple dimensions and refers to an empowering process as well as empowered result. Adopting the empowerment framework proposed by Parsons, this article explores female new immigrants' volunteering experiences in the service center for new immigrant families (SCNIFs). Based on 28 in-depth interviews, three empowerment categories are identified: 1. Personal empowerment through believing in one's own abilities, improving self-esteem, and increasing self-awareness and self-acceptance; 2. Interpersonal empowerment of accumulating resources, setting limits on giving, using resources to solve problems, and interacting with others with assertiveness; 3. Community/Political empowerment of giving back by volunteering at SCNIFs, and removing stigma and earning respect. It is further found that volunteering, which embraces empowering elements, is an important means of social participation for female new immigrants to negotiate their multiple inferior situations within Taiwanese society. Besides, employing Parsons's framework to examine these female new immigrant volunteers' components and dimensions of empowerment, this article further reveals that these female volunteers mainly get their power by developing positive self-perception and improving their abilities, but rarely striving for rights or changing the unfair system. In other words, the empowerment of female new immigrant volunteers is still in the process stage. This article finally puts forward recommendations hoping to benefit female new immigrants' participation in volunteering in Taiwan.