英文摘要 |
China’s service system is based on result-oriented thinking, which focuses on subjective state of the party to be serviced, and takes the substantive service result as the objective. In addition, the court is almost fully responsible for the legality of service. This model provides an institutional environment for difficulties in service such as non- service and unsuccessful service. The more desirable service system should be built based on the process-oriented thinking. The process-oriented model takes procedural interests of the party to be serviced as the protection object and process rationality as the core of the system, which could realize the procedural autonomy. The shift from result-oriented service to process-oriented service is a specific path to solve the dilemma of service system and reconstruct the system. Strengthening the rational construction of service process is critical for realizing such a goal. Moreover, such means as information technology, socialization methods, interactive mechanisms and presumption rules can provide guarantees for the structural shift of service system in China. |