基於環境依賴和組織學習模式的知識管理策略

Knowledge Management Strategies Based on Environment-Dependent and Organizational Learning Patterns

先前的學術研究較少探討基於環境和組織學習模式的知識管理策略。本研究針對組織定位（顧客導向與科技導向）與任務因素（流程型任務與內容型任務）等兩大知識驅動環境面向中的四種組合（顧客導向*流程型任務、顧客導向*內容型任務、科技導向*流程型任務、科技導向*內容型任務），進行四個大型組織的個案研究。本研究結果顯示，在知識驅動環境面向中，組織定位和任務因素會影響組織學習和知識轉換過程。此外，本研究也解釋了知識管理策略與知識轉換過程，以及知識管理策略與相關知識管理實踐之間的關聯性。

Previous studies have seldom addressed the design of knowledge management (KM) strategy based upon environmental and organizational learning factors. The case study was conducted on four large organizations representing four combinations (customer-driven * process-oriented tasks, customer-driven * content-oriented tasks, technology-driven * process-oriented tasks, technology-driven * content-oriented tasks) of two knowledge driving environments namely, organizational positioning and task characteristics. The results show that organizational positioning and task factors influence the organizational learning and knowledge conversion processes. In addition, this study proposes an association between KM strategies and knowledge conversion processes, as well as between KM strategies and related KM practices.