物業管理公司主管適任性評量指標之研究

A Study Of Evaluation Index Of The Supervisor's Competency Of Property Management Companies

近年來台灣物業管理產業與從業人員需求大幅增加，但由於國內鮮少有物業管理專業系所，物業管理公司面臨專業人才不足以及人員素質參差不齊的現象，形成物業管理公司招聘中高階主管難度升高。因此建立一套適用性評估機制是非常重要的，故本研究之目的為探討並歸納物業管理公司中高階主管的工作內容及其專業職能需求加以分類探討，並透過層級分析法探討物業管理公司中高階主管適任性評量指標的權重比例。本研究採文獻檢索法以及層級分析法，來建立物業管理公司中高階主管各項專業職能需求的評估方式並分析中高階主管各項專業職能的權重比例。物業管理公司主管適任性評量指標排序前五名最重要的管理分項因素依次是：（1）決策領導能力構面之領導統御能力分項因素（2）決策領導能力構面之決策判斷能力分項因素（3）決策領導能力構面之團隊合作能力分項因素（4）專業能力構面之企劃專案能力分項因素（5）人格特質構面之責任感分項因素。本研究結果經實證分析發現與實際發生案例之結果吻合，故建議物業管理公司主管適任性評量指標排序前五名分項因素可納入物業管理公司主管徵才的參考依據。

The demand for the property management industry and employees in Taiwan has increased significantly. However, due to seldom of professional schools for property management, property management companies are facing shortage of professional supervisors during Recruitments. Therefore, it is very important to establish an applicability evaluation mechanism. The purpose of this study is to explore and summarize the work content and professional functional requirements of the senior executives in property management companies and the weight ratio of the senior executive's competency evaluation index. This research adopts literature retrieval method and hierarchical analysis method to establish an evaluation method for the needs of various professional functions of senior managers in property management companies and analyze the weight ratio of various professional functions of senior managers. The top five most important factors in the ranking of property management company supervisors' competency evaluation indicators are: (1) Leadership control capability (2) Decision-making and judgment ability (3) Teamwork capability (4) Project planning capability (5) Sense of responsibility. It is recommended that property management company managers rank the top five in the evaluation index of suitability. The results of this study are found to be consistent with the results of actual cases after empirical analysis. These factors can be incorporated into the reference basis for the heads of property management companies to recruit talents.