影響科技媒介訓練系統使用者滿意度之研究

Exploring factors influencing user satisfaction of a technology-mediated training system

在知識經濟及終身學習的時代，企業組織大量投資於資訊科技來改善員工的訓練與發展，以增進員工知識的獲得及善用來提昇競爭優勢。以科技媒介的教育與訓練方式產生劇烈的變化，雖相關科技媒介學習的研究有增加的趨勢，仍與企業實務有一段差距，本研究以系統服務品質與電腦自我效能為外生變項，搭配個人的動機變項（外在動機與內在動機），而使用者滿意度為最終依變項，建構「科技媒介訓練系統使用者滿意度」的形成模式，調查對象以企業採用科技媒介訓練系統的員工為主，有效回收樣本共405 份，研究發現動機觀點的內在動機徑路並無顯著關係，其餘徑路均呈顯著關係。最後，本研究針對理論模式及後續研究提出若干建議。

During the economic development which is based on information knowledge and requires lifelong learning， corporate training facilities have greatly invested in information technology for employee development in order to gain competitive advantage from employees’ ability to acquire and apply knowledge efficiently. The past decade has witnessed a dramatic increase in the development of online technology-based education and training. Although research on online learning has increased in recent years， it still lags behind developments in practice needed in the business reality. With quality of information system service and computer self-efficacy as exogenous variables， extrinsic motivation and intrinsic motivation “as mediating variables， and user satisfaction as the endogenous variable，” this study examined the validity of a formative model illustrating the development of user satisfaction of a technology-meditated training system. Four-hundred five employees who participated in the training program from Taiwanese enterprises returned questionnaires validly completed. The SEM analysis shows the path coefficients of “intrinsic motivation” on “motivation” was not significant. The study concludes with a discussion of its limitations and implications for further research and practice.