防疫期間幼兒園應該做什麼？──Kano二維品質觀點

WHAT TO DO FOR PRESCHOOLS DURING COVID-19? PERSPECTIVE OF KANO TWO-DIMENSIONAL MODEL

2020年全人類共同面臨到新型冠狀病毒（COVID-19）的危機，其疫情在世界各地迅速蔓延，造成全球局勢劇烈變化，出現這般高傳染性疾病，臺灣教育現場面臨到延後開學，造成學齡前家長的恐慌，幼兒園防疫執行成效值得重視，惟有築起有效的防疫防線，才能確保人民生命財產安全。故本研究運用修正式德菲法，整理幼兒園重要的防疫措施，及Kano二維品質模式，調查幼兒園針對新型冠狀病毒的防疫現況，藉以分析幼兒園所做的因應措施與家長感受間，有無防疫認知及看法的差異。本研究結果，幼兒園優質防疫為行政管理、衛生安全、教保專業、個別關懷，共四個構面，而家長認知幼兒園優質防疫中有兩項魅力品質，分別為行政管理的「防疫資訊即時性」，及衛生安全的「防疫物資充足性」，其他十三項均為一維品質，家長對該項目的品質要求是明確的，當服務品質越接近家長的需求，其滿意度相對較高，反之則越低。

"All humans were confronted with the crisis of COVID -19 in 2020. The outbreak of COVID-19 has caused dramatic changes in the global situation. With such a highly contagious disease, the schools were facing delays in opening and creating fears among preschool parents in Taiwan. People attach great attention to the implementation of epidemic prevention in preschools in this critical time. Building epidemic prevention is the only way to ensure the safety of people's lives and properties. This study used the Modified Delphi Method to organize important epidemic precautions in preschool. Meanwhile , this study adapted the Kano two-dimensional model to investigate preschools' current epidemic prevention situation. This study will analyze whether there are differences in the knowledge and perception of epidemic prevention between the preschools and th e parents. This research aimed to identify important epidemic precautions and investigate the current epidemic prevention situation in preschool. Based on quantitative analysis, it can be concluded that there are four dimensions of epidemic prevention in preschools: administrative management, health and safety, educare profession, and individual consideration. Next, information on real-time epidemic prevention and adequacy of epidemic prevention materials are the attractive quality of epidemic prevention in preschool. Moreover, this study found out there are 13 items of one-dimensional quality for epidemic prevention in preschools. Parents have clear requirements for the quality of this project. When the service quality is closer to the parent's needs, the satisfaction is relatively higher, and vice versa."