旅行業經營模式要素結合退休人力再運用之研究

The study on retiree's competency re-use in the travel agent business model

隨著醫療發達和人民健康意識抬頭，加上國人平均餘命延長，以及退休歲月增長。此外，人口老化、銀髮族生活、勞動力不足及人力再用可能性已成為政府及民間相關單位關注的議題。本研究先以文獻探討，再採以訪談法。本研究訪談退休族群和旅行業業者二類，共計20位。目的在探討旅行業及退休族群人力再用，增加退休族群返回職場可能。研究結果顯示，一、退休族群返回職場意願顯示於心理、個人專業能力在旅行業職務之運用、返回職場方式、個人特質、就業地點及福利五項因素；二、旅行業業者有意願配合政府推行退休族群人力再用相關政策。

Advanced medical development and people's raised health awareness have made human lifespan longer than before. Retirement period has also been prolonged as people stay healthy longer. Thus, the aging population, the life of seniors, the insufficient labor force and the reuse of man power have become issues for the government and related organizations. This study conducted a literature review before recruiting 20 participants for semi-structured interviews. The participants were either retirees or from the travel industry. The findings show that there are five factors that determine whether retirees will return to workplace: the psychological factor, the use of personal professional skills in travel industry, the way of returning to work place, personal traits, the location of the workplace and benefits. The findings also reveal the willingness of travel agencies in corporation with the government's policies on manpower reuse.