屏東國民運動中心服務品質量表信效度之探討

Reliability and validity of Pingtung National Sports Center Service Quality Scale

"本研究目的以結構方程模式（Structural Equation Modeling, SEM）驗證屏東國民運動中心服務品質量表信效度。研究方法服務品質量表包含五個構面：可靠性五個題目、反應性三個題目、保證性四個題目、移情性四個題目、可感知性五個題目，共計有21個題目，並應用Amos21.0統計軟體分析模型因素負荷量、組成信度、平均變異數萃取量與適配度，本研究以屏東國民運動中心參與者為研究對象，施測時間為2021/2/22-2/26五天晚上6點到9點。共計施測300份，扣除填答不完整問卷10份，共計有效問卷290份，有效問卷率90.0％。研究結果顯示屏東國民運動中心服務品質量表具有良好信效度與適配度。建議後續國民運動中心服務品質研究者可以考慮參考本研究量表作為研究工具。"

The purpose of this study is to verify the reliability and validity of Pingtung National Sports Center Service Quality Scale (QSC) by Structural Equation Modeling, SEM. Methods: the service quality scale consists of five dimensions: five items of reliability, three items of responsiveness, four items of assurance, four items of empathy and five items of perceptibility, with a total of 21 items, and amos21.0 statistical software was used to analyze the model factor load, component reliability, mean variance extraction and fitness. In this study, participants from the Pingtung national sports center were chosen as the subjects. The testing time ranged from 6:00pm to 9:00pm on February 22, 2012 to February 26, 2012. A total of 300 questionnaires were tested. After deducting 10 incomplete questionnaires, a total of 290 valid questionnaires were obtained, with an effective questionnaire rate of 90.0%.The results show that Pingtung National Sports Center Service Quality Scale has good reliability, validity and adaptability. It is suggested that subsequent researchers of service quality of National Sports Center can consider this scale as a research model.