大專院校學生事務人員工作績效之研究

Study on the Performance of Student Affairs Staff in Colleges

目前國內大專校院在招生競爭、評鑑壓力以及經費緊縮的影響下，在經營管理上更加險峻，學校為求永續經營，第一線學生事務人員更應以學生與家長為尊，提供顧客至上的服務。本文運用文獻研究，提出學生事務人員在人格特質、工作形塑、工作投入與工作績效之關聯性論述，當中涵蓋－命題1：「人格特質」對「工作形塑」有正向影響；命題2：「人格特質」對「工作投入」有正向影響；命題3：「人格特質」對「工作績效」有正向影響；命題4：「工作形塑」對「工作投入」有正向影響；命題5：「工作形塑」對「工作績效」有正向影響；命題6：「工作投入」對「工作績效」有正向影響；命題7：「工作形塑」在「人格特質」與「工作績效」之間具有中介效果；命題8：「工作投入」在「人格特質」與「工作績效」之間具有中介效果等，共四變項涵蓋八命題，期盼能協助學校經營管理與後續研究者做參考。

At present, as being under the influence of enrollment competition, assessment pressure, and funding constraints, the operations and management of colleges and universities are more difficult. In order to maintain sustainable operation, relevant student affairs personnel should respect students and parents and provide supreme customers service. Based on the literature reviews, discussions on the propositions are made on the relationship among locus of control, job crafting, job involvement and job performance of student affairs personnel, including, Proposition 1: ''Locus of control'' has a positive impact on ''job crafting''; Proposition 2: '' Locus of control '' has a positive effect on ''job involvement''; Proposition 3: '' Locus of control '' has a positive effect on ''job performance''; Proposition 4: ''Job crafting '' has a positive effect on '' job involvement ''; Proposition 5: ''Job crafting'' has a positive effect on ''job performance''; Proposition 6: ''Job involvement'' has a positive effect on ''job performance''; Proposition 7: ''Job crafting'' has a mediation effect between '' locus of control '' and ''job performance''; Proposition 8: ''Job involvement'' has a mediation effect between '' locus of control '' and ''job performance''. Including four variables with eight propositions, the results of this study can shed new lights to facilitate school management and future research.