兒童及少年安置及教養機構評鑑制度之現況檢視與未來發展取向之省思

Government Inspections of Children's Welfare Institutions: An Examination of the Current Practice and Future Outlooks

由於近年來國內兒少安置機構相繼發生性侵與霸凌之重大傷害事件，遂使兒少安置機構評鑑的成效成為各方關注的議題。本文係借鑑〈兒童權利公約〉所揭示之原則及英國「透過孩子眼睛」的評鑑思維，同時透過實地走訪全台兒少安置機構與第一線工作者進行深入訪談，針對中央主管機關舉辦之兒少安置機構聯合評鑑之現行制度進行檢視，建議政府以短期、中期及長期之制度改革進行思考：（一）現階段可藉由強化評鑑人員評鑑前訓練及評鑑標準共識之凝聚以提升評鑑人員專業度及評鑑標準之一致性，採行兒少友善之措施讓被安置兒少於評鑑過程中有更多的參與及意見表達，以使被安置兒少的聲音能獲得實質傾聽，然後再以透明而合宜之方式公開評鑑結果以之取信於社會大眾；（二）就中期而言，則應重新檢視評鑑實施計畫及評鑑指標，嘗試以孩子的視角來看待社工人員的服務內涵及機構特色，將重點放在安置的這段歷程及專注在那些對孩子生活帶來改變的服務，並應建置相關平台以促進評鑑人員、受評機構、被安置兒少及其父母等多方間之溝通；（三）在長期規劃上則應審慎評估未來以獨立專責機關負責評鑑之可行性，讓評鑑能更佳發揮其區分機構優劣、強化並支持實務工作者學習與轉變的功能。

This article examines the current practice regarding government inspections of children's welfare institutions in Taiwan and raises issues for consideration by the government. In so doing, this article refers to the Convention on the Rights of the Child and the inspection framework adopted by England, in order to demonstrate that the purpose of inspections is not merely for the government to check that institutions are meeting their legal compliance requirements, but also to drive improvements and enhance outcomes for children and young people. In addition, the article draws on observations gathered during in-depth interviews with workers in children's welfare institutions throughout Taiwan, and with academics working in this field. The aim is to raise the following considerations for future policy or law reforms: (1) in the short-term, introducing a mandatory requirement for inspectors to receive training before they conduct inspections, in order to enhance their understanding of child welfare practices. There is also a need re-think and design a more articulated way for children to participate in these inspections; (2) in the medium term, further government guidance is required, in the form of regulations and directives, concerning the core principles that should inform inspections of children's welfare institutions. There is also a need to enhance the dialogue between inspectors and children's institutions, as well as platforms to enable experiences and good practices to be shared among institutions; and (3) in the longer-term, the government should consider establishing an independent institution to be responsible for inspections of children's welfare institutions.