臺灣自殺防治關懷訪視員核心能力之初探－－實務工作者觀點

Exploring the Core Competencies of Suicide Prevention Case Managers in Taiwan : Perspectives from Practitioners

臺灣自殺防治關懷訪視員的教育背景大多來自心理、護理與社工領域，本研究運用深度訪談方法，並以立意抽樣之方式針對10位逾2年以上工作資歷之實務工作者進行訪談，以提供職前及在職訓練推動之具體方針。研究發現關懷訪視員之核心能力可分為知識、技術及態度三大部分；知識能力包含服務對象、社會資源及自殺防治知識；技術能力包括文化、評估及介入能力；態度能力則有正向與彈性、沉穩與冷靜、接納與理解。故依此研究結果提出研究建議：（1）訂定國內關懷訪視員核心能力指標；（2）依據核心能力設計關懷訪視員之訓練；（3）建議大專院校相關科系增加關懷訪視員核心能力課程；（4）擬定關懷訪視員倫理守則。

Case managers of suicide prevention received psychology, nursing, or social work degree in Taiwan. This research used in-depth interview method to collect 10 practical workers and to provide the suggestion for their orientation training and on-the-job training. There was divided into three sections of this research, Firstly, there are 3 types of core competencies of suicide prevention case managers, including knowledge, skills, and attitude. The ability of knowledge includes knowledge of client, social resource, and suicide prevention. The ability of skills includes the ability of culture, evaluation and intervention. The ability of attitude includes positive and flexible, steady and calm, acceptance and understanding. Recommendations are as follows：1. Build the national core competencies of suicide prevention case managers in Taiwan. 2. Design the training of suicide prevention case managers based on core competencies. 3. Add the curriculum of core competencies about suicide prevention case managers in related departments of university. 4. Develop ethic codes of suicide prevention case managers.