家屬需求與護理人員感受家屬需求及其滿意度之調查研究：以某醫學中心心臟血管外科加護中心為例

Investigation of Patient Family and Nurses' Perceived Family Needs and Satisfaction of Family Needs: Example of the Cardiovascular Intensive Care Unit of a Medical Center in Northern Twawan

本研究為描述性研究，以某醫學中心之心臟血管外科加護病房之病患家屬及護理人員為研究對象，共收案病患家屬100位，有效問卷97位，另收案護理人員18位。研究目的為：1.瞭解心外加護中心病人家屬之需求及對需求之滿意程度；2.瞭解心外加護中心護理人員感受病人家屬之需求程度及對需求之滿意程度。結果如下：1.病人家屬對五類需求及滿意度依序是獲得病人相關訊息、陪伴病人的就近性、保證、環境設備、得到支持。2.護理人員感受病人家屬在五類需求的重要程度依序是環境設備、保證、獲得病人相關訊息、陪伴病人的就近性、得到支持。而感受五類需求之滿意程度依序是獲得病人相關訊息、陪伴病人的就近性、保證、得到支持、環境設備。本研究建議：1.加強護理人員，主動提供訊息的重要性，滿足病人家屬知的需求；2.安排相關心理支持的在職教育，將家屬照護納入臨床護理實務中。

The purpose of this descriptive study was to understand (1)the cardiovascular critically ill(CVSI) patients' family needs and satisfaction of needs. (2)Nurses' perceived family needs of CVSI patients and their satisfaction. The results indicated: (1)the family member's perceptions of their needs and level of needs satisfaction. Each were ranked in priority as follows information, proximity, assurance, comfort and support. (2)ranked in order of Nurse's perception of family needs were comfort, assurance, information, proximity and support. Nurse's perception of satisfactory level of family needs ranked as follow information, proximity, assurance, support and comfort. The authors suggest this: (1)emphasize the importance of clinical nurses provision of patient's information for increasing satisfaction of family needs; (2)arrange for associated education of mental support for clinical nurses to prepare family care in the clinical practice.