飛安查核作業架構分析與模化

Analyzing and Modeling the Operations of Aviation Safety Inspection in Taiwan

為確係飛航安全與符合飛航規範，民航局必須對航空公司進行飛航安全查核。但是，查核工作的繁瑣，使得圈內外民航單位皆必須持續不斷地致力於執行查核品質改善。美國FAA即致力於建立一套完善的ATOS查核監督率統，以充分改善以往龐雜零散無祭構的查核系統。國內的查核工作在缺乏主統化的情形之下，不僅造成查核員無法完全清楚查核工作的完整內涵，史無法在有限的時間內有效率並確實地完成各項查核工作，其對整體作業效率與查核品質影響甚大。因此，本研究在航務面的研究範圍內，以系統性的角度，發展並架構一具備系統層級關條之查核在統努構，透過如實(As-is)工作展現方法分析整體之查核任務(Job Functions)，釐清查核活動之內涵，以避免有重複查核項目出現之情形發生，使整個查核項目與內容更為精準'查核工作量能更正確掌握。

In order to ensure aviation safety and comply with air transportation standards, the CAA (Civil Aeronautics Administration) has the responsibility to inspect the activities of the associated airlines. Civil aviation authorities universally all have to continuously exert their best to improve the very tedious and complicated inspections The US FAA (Federal Aviation Administration) has long been striving to build a consistent and structured ATOS (Air Transportation Oversight System) surveillance program and has made a good improvement with the surveillance system. The surveillance system in Taiwan understandably is not as mature as that in U.S.A. Basically, it is less structured. As a result, inspectors may somewhat be unclear as to what they should inspect. The worst is that these inspectors could not effectively finish their inspections within a limited time. As a consequence, quality can deteriorate. Therefore, with a systematic approach, this research develops and structures aan effective auditing system aiming at airline operation inspections. An As-is methodology is used to analyze current airline operation activities, which is called 'job functions'. By figuring out all contents of job functions， the inappropriate auditing will be excluded and the system will be better structured.