以深度訪談探討e-GNSS之使用者回饋

Exploration on User Feedback of e-GNSS Using Depth Interview Method

隨著全球衛星定位的成熟發展，即時動態定位技術已成為測量的主流趨勢，內政部於民國98年1月1日正式營運，國土測繪中心做為國家測繪專責機關，掌管即時動態定位系統的窗口，針對e-GNSS網站的架設與系統管理進行更新與維護，於e-GNSS入口網站也提供使用會員多元的服務。e-GNSS入口網站提供使用者一個便利的平台，作為系統服務的主要窗口，用戶實際使用感受應作為系統維護以及改善的方針，因此本研究針對15個單位21位使用者進行深入的訪談，透過訪談過程了解使用者針對「註冊與繳費」、「即時定位服務」、「其他相關服務」以及「作業手冊的規範」等面向的感受與建議。根據訪問結果多數受訪者對於目前e-GNSS的收費方式希望有更彈性的訂價策略，然國土測繪中心考量其營運的效益與成本，仍維持目前所提供之優惠方案；而多數受訪者亦提出作業手冊修訂的必要性，目前國土測繪中心也正辦理相關測試與規範的研擬。最後，本研究彙整使用者之建議，有系統的回饋給主管機關，並將使用者的建議納為未來系統改善的參考依據，以增進e-GNSS的便利性及普及性。

With the mature development of global navigation satellite system, real-time kinematic technology has become the mainstream trend of surveying. The Ministry of the Interior officially started operations on January 1, 1998. The National Land Surveying and Mapping Center serves as the national surveying and mapping agency and is responsible for the real-time kinematic positioning system. To update and maintain the e-GNSS website and operation system, and also provide diverse services for members on the e-GNSS website. The e-GNSS provides users with a convenient platform, and the actual experience of all users should be adopted as the system maintenance and improvement guidelines. Therefore, this study conducted depth interviews with 21 users in 15 institutes/companies. Through the interviews, we understand the user's feelings and suggestions for ''registration and payment'', ''real-time positioning service'', ''other services'' and ''method of the operation manual''. According to the interview results, most of the interviewees hope to have a more flexible pricing strategy for the current e-GNSS method. However, the National Land Surveying and Mapping Center considers the benefits and costs of its operations and still maintains the preferential schemes currently provided. While most of the interviewees, the necessity of revising the operation manual is also proposed. At present, the National Land Surveying and Mapping Center is also handling the preparation of relevant specifications. Finally, this study summarizes the user's suggestions, and systematically feeds back to the competent authority, and incorporates the user's suggestions as a reference for future system improvement to enhance the convenience and popularity of the e-GNSS.