從文書流程管理缺失探討提升政府行政效能精進做法

The Discussion the Strategy of Improving Government Effectiveness from the Deficiency of Official Documents Process Management

公文是政府機關推動公務、溝通意見的重要工具，公文本身能否發揮功能，與行政效能有極密切關係。本文針對國家發展委員會檔案管理局（以下簡稱檔案局）自民國（以下同）101年起至107年止至各部會進行文書流程管理之檢核報告，統整及統計其各機關常見之缺失，並從「承辦單位作業」、「總收發文作業」、「單位收文作業」、「資訊系統作業」及「研考作業」等5大面向分別檢視及分析，最後提出機關落實自主管理之6項做法，包括停止跨機關比較、完備管理機制、確實公文分類、落實公文檢核、善用資訊工具及加強教育訓練等，提供全國各機關參考，期能有效提升公文品質及時效，進一步整體精進政府效能。

Official Documents are an important way for the government to execute policies and coordinate opinions. Therefore, the efficacy of the documents will directly affect government effectiveness. The article sorts out the most common shortcomings and mistakes in the inspection reports which National Archives Administration, National Development Council conducted from 2012 to 2018 pertaining to the quality and effectiveness of the official documents process management of ministries and agencies. Furthermore, the article analyzes those problems from five main aspects, starting from the case officers, the receiving and issuing of official documents, the unit receiving process, research and evaluation, to the information system. In conclusion, there are six strategies that can be adopted to improve self-management, including avoiding competition between different organizations, completing management mechanism, ensuring correct classification, implementing the inspection of the official documents process, making good use of the information tool and enhancing education and training. Hope this would provide useful reference for organizations to improve quality and efficiency of official documents and further improve government effectiveness.