公共圖書館館員對專業知能認知之研究

A Study on Public Librarians' Perception of Professional Competence

專業知能乃是從業人員執行業務時所需具備的專業工作相關知識與技能，是提供專業服務、強化專業不可被取代性的重要關鍵。圖書館界常自我期許為不斷成長的有機體，更自我惕勵為使用者提供專業服務，是以應重視圖書館館員的專業知能。本研究之主要目的為探析我國公共圖書館館員對國家圖書館於2013年訂定之「公共圖書館工作人員專業知能」中三大群、10大構面，共計60項知識領域的認知，包含館員所認為60項知識領域的重要程度與具備程度。研究採用問卷調查法，以國內公私立公共圖書館館員為研究對象，共回收441份有效問卷。本研究結果發現，公共圖書館館員認為最重要的專業知能是「懂得情緒管理，包括具備適應力與抗壓性情緒管理」，其他重要的專業知能還包含懂得瞭解圖書資訊專業倫理、具備衝突處理與危機管理能力、具備人際溝通與表達能力、具備問題解決能力。而公共圖書館館員最為具備的專業知能為「瞭解圖書資訊專業倫理，具備良好工作態度與服務熱誠」，但較為缺乏的專業知能主要屬於進階知能的資訊科技應用、行政與管理及研究發展與創新構面。

The purpose of this study is to understand the perceptions of public librarians about the professional competencies, especially to explore the importance of the professional compentencies and librarians' capabilities. A questionnaire survey was distributed to in-service librarians of domestic public and private public libraries. Overall 441 valid surveys were received. The results of the survey indicate that the most important professional competence is emotion management; other top most important competencies include understanding the ethics of the profession, ability of conflict resolution & crisis management, effective communication techniques & ability of expression, and problem solving capability. In addition, public librarians consider that they quite understand the ethics of the profession, and possess good working attitude & service enthusiasm; on the other hand, they need to improve a few competencies such as information technology knowledge & skills, administration & management, and research & innovation.