品質管理實務、供應鏈知識整合能力與事業績效之關係研究

The relationship between the quality management practices, supply chain knowledge integration capability and business performacnce: The evidences from the machinery indystry

由於市場環境急遽變化，供應鏈成員間知識整合能力已成為適應市場快速變化的重要因素；知識整合能力對各產業而言都是相當重要的，其中機械業是經濟結構的核心產業，也是帶動經濟成長的先驅，為了確保競爭優勢，品質管理實務已成為機械業競爭的必要因素，故本研究旨在探討品質管理實務、供應鏈知識整合能力與事業績效之間的關係，本研究利用結構方程式模型進行研究假說驗證，藉以瞭解品質管理實務、供應鏈知識整合能力與事業績效之間的影響關係。本研究之研究結果顯示，品質管理實務對供應鏈知識整合能力具有直接影響作用；供應鏈知識整合能力對事業績效具有直接影響作用；然而供應鏈知識整合能力扮演著品質管理實務及事業績效之中介效果，研究貢獻在於本研究彌補過去品質管理實務區分成硬性品質管理實務與軟性品質管理實務來探討，管理意涵更凸顯了機械業不能僅單靠品質管理實務，反而重點在於供應鏈知識整合能力。因此本研究實證結果顯示企業必須透過供應鏈知識整合能力來提升事業績效。

 

Due to rapid changes in market environment, knowledge integration capabilities among supply chain members have become an important factor in adapting to rapid market changes. In the past, traditional industries often wanted to use quality improvement to create better performance, but whether pure quality management can directly affect the performance of enterprises. The aim of this paper is to investigate the relationship between quality management practices, supply chain knowledge integration capability and business performance. This empirical study targets to the machinery industry in Taiwan. The structural equation model would prove the hypotheses and verify the relationship between quality management practices, supply chain knowledge integration capability, and business performance. The results of research indicated that quality management practice is positively related to the supply chain knowledge integration capability. Supply chain knowledge integration capability is positively related to the business performance; however, Supply chain knowledge integration capability of plays an intermediary role in quality management practices and business performance. The contribution this study is to make up for the past quality management practice divided into hard quality management practice and soft quality management practice. The management implication highlights that the machinery industry can not only rely on quality management practice, but also focus on the knowledge integration capability of supply chain. Therefore, the empirical results show that enterprises must improve their business performance through the knowledge integration capability of supply chain.