從街友到導覽員：萬華經濟弱勢者培力課程實踐歷程的個案分析

From Homeless to a Tour Guide: A Case Analysis of Training Course of Empowerment Process among the Economically Disadvantaged Groups of Taipei’s Wanhua District

本研究主要目的在了解 導覽培力課程對經濟弱勢者可能的影響，為此，研究者採取個案研究方法，以半結構式訪談、反思日誌撰寫和活動攝影等方式蒐集資料，分析曾經參與本課程的講師、學伴和街友之參與經驗及其歷程。研究結果發現，導覽培力課程能嘗試透過導覽技巧示範、導覽活動的親身體驗、多元場所規則適應，以及「學員」和「導覽員」之新社會角色扮演，搭配師生和同儕間信任關係的支持，便可引發街友印象整飾動機，讓他們較具安全感的氛圍下，持續調整既有的言行儀態、展現不同於以往流浪生涯的生活風格，促使街友從學員逐漸朝向導覽員的角色目標邁進。

To better understand the potential effects that tour guide training courses may have on the economically disadvantaged, this study has chosen to employ a case study method. Data have been collected using semi-structured interviews, reflexive journal writing and event photography. Together, these tools have been used to analyze the experiences of instructors, fellow students, and homeless who participated in the training course. The results of this study show that by using firsthand experience methods of instruction such as tour guide skill demonstrations and tour guide activities; developing adaptation strategies for different rules from locale to locale; the construction of new social relationships among differing spaces; the acting out and narration of new roles and community relationships in both “learners” and “tour guides”, all coupled with the support of a relationship of trust between instructors, learners, and peers, the tour guide training courses have the power to trigger changes in motivation and intent with regard to impression management among the homeless. Within this safer environment, there was a continued adjustment of existing behavior and speech, resulting in a departure from previous vagabond lifestyles, which, in turn, spurred the homeless to gradually evolve from the role of learners to that of tour guides.