成為同工？社工人員經歷基督宗教組織文化的衝擊與適應

Becoming Fellow Workers? The Culture Shocks and Adaptation of Social Workers Employed in Faith-based Organizations

非營利組織中組織文化常常牽涉了整個組織的價值理念；宗教在社會福利的發展上，從起初的慈善事業發展成具有組織性的社福團體，信仰的共同價值觀影響了整個組織中的例行事務、處事原則等。本研究運用質化研究方法，針對任職於具宗教背景之社會福利團體中的非信徒社工人員進行深度訪談。本研究目的有二：1.了解非信徒社工人員處於基督宗教組織文化下，所經歷的文化衝擊；2.了解非信徒社工人員如何適應基督宗教組織文化所帶來的衝擊。研究結果發現：當非信徒社工人員進入具基督宗教組織文化的社福團體時，曾經歷心理的負面感受、組織文化認同度低、社工專業受忽視之文化衝擊。在基督宗教組織文化的適應層面，非信徒社工人員會藉著個人自我調節、發現宗教性組織文化的功能、感受組織對差異的尊重，作為適應的主要方式。當非信徒社工人員從宗教使命與信念中找到與社工專業的共通點，並了解功能與益處後，對組織的認同將會提升，進而發掘宗教與社工專業的合作方式。

The organizational culture of a social welfare organization is influential on the social workers, especially for the faith-based nonprofit organizations. The study purposed to (1) explore the cultural shocks and personal feelings of the social workers when they are employed in the faith-based organization initially; (2) understand how those social workers adapted to the culture shocks. This study applied qualitative research method by in-depth interviews on 7 non-Christian social workers employed in 6 faith-based organizations. The results show that those social workers experienced negative feelings, low recognition of organizational culture, and confusion about the priority of profession or religion. The results also show the interviewees finally adjusted to the organizational culture by the acceptance of the culture shocks, the understanding and support from supervisors and leaders, and initiative to realize the belief under organizational culture. The findings and implications are also discussed.