阿珠上班去：建制論述中消失的「人」   全文下載

A Ju Went to Work: The Disappearing Person under Institutional Discourse

本研究採用建制民族誌作為探究方法，透過實務工作者的眼光進行書寫，呈現台灣現行的非營利組織，必須透過寫計畫書、簽訂契約、定期提交成果報告來向政府（統治關係中的統治者）申請，以確保機構經費補助的穩定與持續的生態，與其中存在的矛盾。這樣的過程，透過不同回報機制、評鑑制度與表格嵌入在實務工作現場中，組織著實務工作者的想法與行為，以及與服務接受者之關係，而專業論述與日常生活經驗之間的斷裂毫無保留地彰顯出來。
建制民族誌是一個探究「斷裂」的提問方式，也是一個可以從經驗出發，由實務工作者主動生產知識的方式。因此，透過真實工作經驗的呈現，以此單位因應一次次政府評鑑經驗產生的表格文本演變為藍本，來進一步分析探討代表社工專業的個案管理思維，如何經由評鑑制度和政府對民間的規訓權力運作，一點一滴地進入工作場域的服務思維與表格中。更透過個別化服務計畫表格(ISP)為例，具體呈現工作者與服務接受者的真實關係與互動經驗，在化為表格中的文本語言，編碼成為建制論述後，這些關係、經驗與脈絡是如何被隱沒。這樣的斷裂是一個起點，能促使實務工作者更看清楚國家大量民營化與契約委外生態下的社會福利單位之處境，以及在專業主義、新管理主義與績效主義下，助人工作如何被扭曲與基層社工如何被噤聲，同樣身為「人」的工作者與服務使用者，如何在這些意識形態的實作(ideological practice)中消失不見。

The article adopted Institutional Ethnography as inquiry method, which is based on practitioner’s point of view trying to depict the ruling relations between NPOs and the government in Taiwan. NPOs need to propose projects, sign contracts and report results regularly to ensure the funding and this article tries to expose the paradoxes and contradictions within. In this process, through different reporting mechanisms, evaluation designs and charts embedded in frontline practice site, practitioners’ thoughts, behaviors and relationships with clients are organized in the way that manifests the rupture between professional discourse and everyday life experience.
Institutional Ethnography is a way of inquiry into the “ruptures” and a way that enables practitioners to produce knowledge from the very intimate everyday experiences. Therefore, this article take the record and chart of this organization as example to show how it was evolved with the annually evaluations, furthermore, to analyze how the case management discourse, representing social work profession, gradually permeated into the frontline work site and social workers’ mentality through evaluations and all kinds of discipline power over NGOs. Taking ISP chart for example, this article attempts to capture how the genuine relationship and interactions between social workers and clients were de-contextualized through being encoded in institutional discourse in chart’s text language. The rupture can be seen as a starting point that enable practitioners’ to realize, under professionalism, new managerialism and performancism, how the relationships were distorted, how the frontline practitioners were silenced, how the social workers and clients, both as humans, were made disappear in ideological practice.