應用大數據技術於公車營運智慧化管理

Application Big Data in Smart Bus Operation Management

台灣推動先進大眾運輸系統建置已近20年，包括公車動態資訊、電子票證、數位行車紀錄器等系統皆已完成，民眾可即時查詢公車動態、政府也廣泛應用於監管公車之營運狀況，然公車客運業者尚缺乏應用上述大量數據資料於營運管理提升上。基於此，本研究導入大數據與資訊平台開發技術，整合政府公開資訊與業者營運資訊，並以雲端技術與數據視覺化方式呈現，分析駕駛行為、油耗、刷卡等資訊，開發一套可於線上使用之「智慧公車營運管理平台」，提供車輛動態、行車安全、節油、服務、輿情、電子票證分析等應用模組，公車客運業管理人員透過此平台可即時掌握車輛運行狀況、駕駛行為與行車安全與油耗狀況、服務準點、乘客搭乘需求等，目前並已導入到台灣多家公車客運業者使用。

Over the past 20 years, the technologies of APTS(Advanced Public Transportation System) which include real time bus information system, electronic ticket system and digital trip recorders are mature and widely deployed in Taiwan. Passengers and the Government could locate the bus and its arrival time at anytime from anywhere. However, it only benefits passengers who could locate the bus or the Government who would regulate the bus service, the bus corporations are not benefit from it in the past. Based on this, the study developed an online service solution about bus operation management called smart bus operation management system (SBOMS) by big data analytics and data visualization . SBOMS is designed to provide the direction of improvement concerning operation and management for bus corporations with better services on safety, fuel efficiency, and bus punctuality by analyzing driving behavior, fuel consumption and ticket data, which are built under several modules for service evaluation, driving safety, fuel consumption analysis, ticket analysis, and on-time information. It has been used in several bus corporations in Taiwan.