從服務學習反思探討社團服務活動成效

The Study About the Effectiveness of Community Service Activities from Service Learning Reflection

在國內各大專校院普遍以服務學習的模式輔導學生社團成員投入寒暑假中小學營隊、公益機構服務、海外服務等各項服務活動，因此吾人將從準備、服務、反思、慶賀等階段進行結構性反思問題研究，本研究結果顯示：(一）大學生對於參與國內外志工服務與其課程專業較無關聯性。（二）受訪者普遍認為透過服務活動的參與以及服務前的訓練有助於提升現實生活中有關人際溝通、情緒管理、表達技巧、活動設計、時間管理等非專業課程的能力。（三）現今服務模式中，學生普遍透過與機構負責人進行對話以了解可投入之服務項目，並藉由被服務者的回應檢視服務成效。但對於如何檢視所投入之服務是否符合期待，除了施作滿意度調查，似乎無法利用其他系統化的方法進行檢視。（四）受訪者認為透過服務應能使被服務者有所獲益。而在投入相關服務後，亦普遍認為服務者會因投入服務而有所成長，特別是在自我成長與感動的層面。（五）在歷次投入服務的經驗中，發現除了服務本身的效益，也從中發現到人與人之間需要愛與關懷，無論是所處的環境、物質充裕或是匱乏，都是不可忽視的議題。（六）參與服務後對於個人內心的感動、個人軟實力的提升有著正面的提升。

Taiwan's university and college were in general to use the service-learning model to coach the members of Student Association into the winter and summer camps, public service organizations, various service activities overseas services. We will conduct a structural of reflective Questions study from preparation, service, reflection, celebration and other phase. The results of this study shows that, (1) This study showed no association between college students representing domestic and foreign participation in volunteer service with their professional courses. (2)After participation in service activities, respondents generally believe that through service and involvement in the process of training, will help to improve their ability of real-life person in interpersonal communication, emotional management, tips expression,activities design, time management. These ability were from non-professional courses.(3) In today's service mode, Students generally through a dialogue with the person in charge of the organization to understand the project can be put into service, and examine the effectiveness of the services to be served by those who responded. But for how to view the investment service meets expectations, then found except through satisfaction surveys, does not seem to have a systematic view. (4) Respondents can be considered through service providers should have benefited. In the investment-related services, service providers are generally considered vary due to the growth in service, especially at the level of self-growth and moving. (5) In previous experience in service, We found that in addition to the benefits of the service itself, which is also found among people need to love and care, whether it is the environment in which the material is abundant or scarce, all issues can not be ignored. (6) After participating in the service,members moved inside for individuals to enhance their soft power has had a positive improvement.