益晴益公司－－解決午餐災難

E-King-E Co. - Get Rid of Lunch Mess

個案公司的櫃檯小妹總是為了應付公司混亂的午餐時刻以及同仁對訂便當系統的抱怨而心力交瘁，進而一一離職。新來的櫃檯小妹莉雅，是個積極的女生，不僅會主動提出自己的想法，且對於不合理或是可改善的事情追根究柢，以找出改善方案。首先莉雅認知公司訂便當的作業可視為供應鏈中的採購作業。因此利用在學校所學到的供應鏈中的採購管理的概念，先建立公司現行的訂便當的採購流程，找出可能發生問題的地方。為了更進一步讓整體流程更加完善，因此利用供應商管理的概念來討論改善流程。

The wave of assistant departures hits E-King-E Co. badly just because the lunchtime chaos. Assistants in E-King-E Co. have to handle whole company's lunch order and collect the bill. This trivial but disorder daily routine job exhaust all assistants energy, so does Liya, the positive and active new assistant of E-King-E Co who try to reverse the tide. This case is about an improvement project to reduce customers' complaints and get rid of the lunch mess. Liya applied the knowledge about supply chain management. First she took the lunch ordering and bill collecting as a procurement process in supply chain management to identify the potential problem. Then Liya used the suppliers management to improve the order process. Finally, Liya proposed a new lunch order process to get rid of the lunch mess.