國民小學專任輔導教師情緒勞務與輔導自我效能關係之研究

A Study on the Relationship between Emotional Labor and Counseling Self-Efficacy of Teacher-Counselors in Elementary Schools

本研究旨在探討國小專輔教師情緒勞務與輔導自我效能之關係。調查對象為全台國小專輔教師，以分層隨機進行抽樣，量表回收有效樣本為205份。以描述統計、單因子多變量分析、皮爾遜積差相關及多元迴歸分析等方法進行資料分析。本研究結論如下：一、國小專輔教師整體情緒勞務屬中高程度。二、國小專輔教師整體輔導自我效能屬中高程度。三、年資淺國民小學專任輔導教師的情緒勞務表現高於年資深國民小學專任輔導教師。四、國民小學專任輔導教師情緒勞務表現愈高，其輔導自我效能表現愈高。五、國民小學專任輔導教師知覺情緒勞務之「真情流露」愈積極正向者，其感受到的輔導自我效能愈佳。

The purposes of this study were to survey the relationship between emotional labor and counseling self-efficacy of teacher-counselors in elementary schools. A questionnaire was distributed to all current elementary school teacher-counselors in Taiwan in light of the stratified random sampling process. The effective returning questionnaires were 205. Descriptive statistics, MANOVA, Pearson productment correlation and multiple regression analysis were conducted as study methods. The results of this study are concluded as follows. 1. The perception of emotional labor among teacher-counselors in elementary schools remained high intermediate stage. 'Regulations of emotional displays' occupied the highest among all; while 'surface acting' was the lowest. 2. The perception of counseling self-efficacy among teacher -counselors in elementary schools showed a high intermediate trend. 'Efficacy of self-awareness and esteem' had the most positive performance. On the other hand, 'Efficacy of crisis intervention' maintained the lowest one. 3. Junior teacher-counselors in elementary schools had higher emotional labor than seniorities. 4. The higher performed teacher-counselors in emotional labor dimension also showed a positive correlation in terms of the counseling self-efficacy dimension. 5. Teacher-counselors in genuine expressions of emotional labor dimension performing more positive attitude showed a better self-efficacy.