以質性初探一例一休照顧服務員工作之感受

Preliminary qualitative exploration on thefeelings of caregivers at their workplace afterimplementing the “one mandatory day off andone flexible rest day per week” Program

目的：以訪談照顧服務員（ 以下簡稱照服員） 方式瞭解一例一休實施後工作環境（ 排班、休假），人力調度，休假制度及薪資福利及身心壓力等變化，她（ 他） 們實際之感受。方法：參考現象學原理，採Giorgi 資料分析步驟，以臺北市某醫學中心附設護理之家照服員為個案，事先擬定之訪談指引，採一對一面對面訪談與記錄整理歸納結果。結果：本研究採立意取樣方式成功訪談護理之家5 位照服員，歸納顯示相關人員認為目前現有人力不足|希望有足夠時間休息|工作需長時間集中注意力|薪資福利有精進空間|工作有感覺不受重視及尊重等各項感受。結論：建議業管部門應多重視照服員的感受，多溝通並了解其需求|另適度舉辦休閒或表揚活動，凝聚向心力與激勵士氣，並提供合理的工作中休息時間，如此能降低工作壓力，增加工作效率，提升生活品質。

Objective: To understand the welfare, schedule shifts, vacation schedule, work environment,physical stress, and mental stress of caregivers after implementation of the “One mandatory dayoff and one flexible rest day per week” program, and to explore the effects on their quality of life.Methods: This is a phenomenological study including a Giorgi data analysis step. Nursinghome caregivers and care attendants at a medical center in Taipei were enrolled. An interviewguide was prepared in advance, and the one-on-one face-to-face interview method was adopted.The recorded results were summarized.Results: In total of five care attendants were interviewed by using an intentional samplingmethod. According to the result summary, most of the staff believed that although the resting timewas sufficient, the current manpower was insufficient, work required long-term concentration,salary and benefits had a room for improvement, and feelings of being trivial and lack of selfrespectexisted at work.Conclusion: The industry management department should pay more attention to the feelingsof the caregiving staff by communicating with them and understanding their needs. Moreover,leisure or praise activities should be moderately organized to gather centripetal force andencourage morale. Moreover, a reasonable amount of rest should be provided to caregivers duringwork to reduce work stress, increase productivity, and improve their quality of life.