員工之情緒智力重要嗎？國際觀光旅館休閒調適策略調節情緒智力、工作壓力與幸福感關係之研究

Does Employees' Emotional Intelligence Matter? Study of Leisure Adjustment Strategy Moderating Effect on Emotional Intelligence, Working Pressure and Happiness in International Tourist Hotels

本研究以台灣地區國際觀光旅館員工為研究對象，探討員工之情緒智力、工作壓力與幸福感間之關係，並探討休閒調適策略是否會對員工之情緒智力與工作壓力及工作壓力與幸福感之關係產生調節效果。採便利抽樣方式進行問卷調查，受測對象為國際觀光旅館工作滿一年以上之正式員工。總計發出問卷700份，回收有效問卷529份。研究結果顯示：員工情緒智力越高，則員工之工作壓力會越低|員工之工作壓力越高，則幸福感之感受程度會越低|員工情緒智力越高，則幸福感之感受程度會越高|研究也發現員工休閒調適策略採用較多時，情緒智力與工作壓力之間的關係將越強。實證結果期能提供國際觀光旅館管理階層作為管理員工之參考依據。

This research aimed to explore the relationships among international tourist hotel employees' emotional intelligence, working pressure and happiness in Taiwan. The moderating effect of leisure adjustment strategy on the relationship between employees' emotional intelligence and working pressure, and the relationship between employees' working pressure and happiness were also examined. To empirically test the proposed relationships, 700 employees in the international tourist hotels were recruited and 529 valid questionnaires were received for further data analysis. The results showed that (1) employees with greater emotional intelligence experience obtained lower working pressure| (2) employees with greater working pressure experience obtained lower wellbeing| (3) employees with greater emotional intelligence enhanced their wellbeing| (4) employees' leisure adjustment strategy moderated the relationship between emotional intelligence and working pressure. The results of the study are expected to offer strategies for the management at operating and managing international tourism hotels.