台灣人力發展品質管理系統專業人員評核職能調查研究

Investigation on the Assessment Competency of Professional Staff for the Talent Quality-management System in Taiwan

由於使用訓練品質系統（TTQS）評核表時，因TTQS專業人員的經驗及對指標解讀之差異，造成TTQS團隊的專業形象受損。本研究為校準TTQS輔導顧問及評核兩類專業人員指標評分的落差，由適用於非營利事業機構的訓練單位的訓練機構版，了解TTQS輔導顧問及評核委員評核能力。依據本研究的研究結果發現，針對TTQS輔導顧問與評核委員，對同一個版本評核表指標的評分，在指標1、4、18及19有一致性的共識。因此，針對其他指標的「說、做、寫」在進行評估時之一致性及連接性，需更嚴謹的檢視。根據分區服務中心的研究發現輔導顧問有13項指標評分較評核委員寬鬆，有1項指標較寬鬆。本研究同時發現，由於服務區域不同，輔導顧問和評核委員在19個指標中存在認知差距。

Because the result of Quality-management System (TTQS) assessment is often inconsistent among the TTQS professionals, who have different experiences and interpretations when using the TTQS assessment table, which damages the image of the TTQS team. To correct the gap of grading between the TTQS consultants and TTQS review committees, this study determined the capability of the TTQS consultants and review committees using the version of training organizations. According to the results of this study, it can be found that for the TTQS consultants and review committees, the scores of the same version of the assessment table had no difference among indicators 1, 4, 18, and 19. For the other indicators, the consistency between “speak, do, and write” and coherent procedures need to be reviewed more strictly when carrying out the assessment. According to the research divided by the Branch Service Center, 13 indicators were graded more loosely by consultants than review committees, and one indicator was graded more loosely by review committees than consultants. The study also found the consultants and the review committees have a cognitive gap in 19 indicators due to different service regions.