應用TRIZ方法改善產品開發常見問題之研究－－以手機設計代工業為例

Applying TRIZ on Problem-Solving During Product Development - Cases of Smart Phone ODM Industry

在競爭日益激烈，產品生命週期縮短的情況下，委託設計代工ODM（Original Design Manufacturer）廠商如何快速排除由設計到量產的諸多問題，使委託如期完成是一大挑戰。本研究以智慧手機開發專案為例，首先訪談專家將開發過程中常遇到的問題，加以分類與歸納；接下來借鏡TRIZ中矛盾矩陣的概念，找出符合問題的工程參數；最後，參考TRIZ中的發明方法，發想解決此類問題的系統方法。研究結果證實，預先建立人力、材料資料庫，改變生產流程與作業等方式，最為適用於開發時程日趨緊湊的智慧型手機產業；研究亦提供業者解決問題之道，類似的ODM產業也可以援引此結論，減少開發流程中的問題，提升產品開發的效率。

It is crucial for ODM (Original Design Manufacturer) manufacturers to deliver final products in time. The competition is fiercer in the smart phone industry; with short product life cycle, the time is limited for ODM manufacturers to fix problems from all development stages including design, validation, prototyping, and mass production. This study takes a smart phone ODM as an example. Firstly, we classify and summarize the problems often encountered during the development process by interviewing experts. Next, we match suitable engineering parameters from the concept of the contradiction matrix in TRIZ. Finally, we find possible solutions referring to the principles of TRIZ invention. The results of research confirm that the establishment of manpower plans, material database, changing production process and operation, etc. are appropriate ways for the smart phone industry with tight development time. This research also provides suggestions for ODM industries who facing similar problems during new product development.