向左走、向右走：我的督導關係

To the Left, To the Right: My Supervisory Relationships

社工督導已成為受督導者（即社會工作者，以下以「受督導者」稱之）的工作滿意度及提升其專業知能之重要決定因素之一，而督導者和受督導者的互動過程影響著彼此關係的強度，亦會影響職權的行使、資訊的交換和情緒的表達。督導者和受督導者互動前該如何建立關係？和不同年資、經歷、性別之受督導者建立關係之差異性？階段性關係的建立為何？怎樣的督導關係才是督導者及受督導者所期待的？此為本研究探討的目的。本研究採用焦點團體方式，瞭解臺灣北部某市政府社會局實務工作中的社工督導及受督導者間個別督導機制的溝通與默契建立的過程，探討建立關係之方式、歷程改變及期待，將經驗整理及分享，作為初擔任社工督導一職形塑督導關係之典範，得以提昇社工督導之品質，更讓社會工作督導這門專業，成就社工為一門高「CP」的專業。

Social work supervision has become one of the important determinants of job satisfaction and professional knowledge of supervisors. The interaction between supervisors and social workers may affect the strength of their relationship, and may also affect the exercise of authority, the exchange of information and the expression of emotions. The purpose of this research is to deepen our understanding of several issues including how should supervisors establish relationship when they interact with social workers? Would there be any difference when supervisors try to establish relationship with social workers having different seniority, working experiences, or gender? How to establish supervisory relationship step by step? What kind of supervisory relationship would be expected both by supervisors and social workers? Several supervisors and social workers of one governmental social bureau in northern Taiwan were selected to participate in this study. The method to carry out this study was using focus group approach, which put the emphasis on the process that supervisors and social workers communicate with each other and how they establish a close rapport. Moreover, the focus group also tends to explore the methods and the process to establish supervisory relationship. It is hoped that the research findings here could serve as the important model, which could improve the quality of supervisory relationship, for new supervisors.