地勤人員勤務指派模式之研究

AN OPTIMIZATION MODEL FOR AIRPORT GROUND STAFF TASK ASSIGNMENT

近年來，航空產業日益蓬勃，航空公司所提供的航班數量也日益增加，因此對於航勤公司地勤人員的勤務負擔也越來越大，航班與可使用的人員有可能會隨時產生變化。當可用資源或需求發生變動時，規劃人員必須不斷地調整規劃結果以符合規劃需求，若再加上考量地勤人員工作負擔的公平性，更增加規劃時的困難程度。目前勤務指派仍是採用人工方式，常發生決策誤差亦或是低效率的情況。因此，本研究以系統最佳化的觀點，利用網路流動技巧配合數學規劃方法，構建一勤務指派最佳化網路模式。該模式將考量工作負擔的公平性，並以滾動規劃的方式進行勤務指派。最後，為了評估各演算法之實際求解績效，本研究以國內某航勤公司的營運資料為基礎，進行測試分析以及敏感度分析，結果顯示本研究模式可提供給決策單位作為地勤人員勤務指派之規劃輔助工具。

In recent years, the aviation industry is booming and the number of flights is increasing. Therefore, the burden for ground staff service is also growing. Besides, the flight and available employee could fluctuate at any time. Therefore, planner could constantly modify the planning results to conform planning requests. If the ground staff workload is considered, it will increase the degree of difficulty. In practice, duty assignment results are still being obtained by manual approach, which may possibly result in an inferior solution. Therefore, we employ network flow techniques and mathematical programming to construct a duty assignment optimal network model. The propose model consider the fair workload for each staffs and use rolling wave planning method to assign the duty. The propose model is considered the fairness of workload and used rolling plan to decide duty assignment. Finally, Numerical tests are performed using the data associated with an airport service company and sensitivity analysis. The test results are good showing that the model could be useful references for practices.