電話轉接對話模式與表達轉接要求句型的分析

Analyses of Dialogue Patterns and Sentence Patterns of Telephone Switching Requests

本文是依據電信研究所台北聯絡處的電話總機值機員和客人間的對話語料，在「對話模式」和「客人表達轉接電話要求的句子句型」兩方面所做的分析報告。從分析中歸納出的對話模式類型和表達轉接電話要求的句子句型，可做為建構「國語文句對談式電話自動轉接系統」的部分知識基礎。並兼論選擇此系統的「知識代表法」和「系統架構」時的基本考量和可取法的範例。

Based. on the corpus of dialogues between customers for switching telephone calls and the switchboard operator of the Taipei Liaison Office of the Telecommunication Laboratories, this article analyzes both these 'dialogue patterns' and those 'sentence patterns of sentences spoken by customers for requesting telephone switching'. Both types of patterns induced from these analyses construct partial knowledge base for implementing an 'Automatic Telephone Switching System capable of talking in text form Mandarin utterances with its custoumers'. Considerations on selecting appropriate 'knowledge representation' and 'system architecture' for this implementation and their paradigms are also included.