護理人員情緒照顧團體諮商之議題內涵、困境與因應之經驗分享

Shared Experiences: Significant Topics, Dilemmas, and Coping of Nurses Emotional Care Group Counseling

護理工作是一項高壓力與高情緒勞務的職業，且不少研究證實團體諮商可作為一個臨床護理人員壓力與情緒的處遇方式，透過團體諮商降低護理人員之職業耗竭風險，提升工作成就感與職場滿意度。本本文旨在以此次護理人員情緒照顧團體帶領經驗，提出護理人員接受團體諮商過程可能著重的議題內涵、面對的困境與因應以及領導者的反思。希冀本文能夠提供對於從事或涉及護理場域之心理輔導工作者於團體諮商理論與實務接軌有所幫助，並供護理領導實務工作者參考。

Nursing is a job associated with high stress and emotional labor. Many studies have confirmed that group counseling can be used as a treatment method for clinical nursing staff to deal with stress and emotional labor, and thus reduce their occupational exhaustion risk and promote their job satisfaction and sense of accomplishment. This paper intends to present the vital topics that the group counseling process must focus on, the dilemmas faced and responses of the nursing staff, and the nursing leader's reflection through the leading experience of the nursing staff's emotional care group. We expect that this article will provide psychological counseling workers, engaged in or involved in the nursing field, and nursing leaders with information regarding theory and practice of group counseling for the nursing staff.