比較護理人員、醫師及其他醫事人員其幸福感及工作績效之差異

Comparing happiness and job performance among nurses, physicians, and allied health care professionals

本研究目的旨在分析醫事人員幸福感及工作績效之差異。研究採橫斷式問卷調查法，以某財團法人醫院四院區醫事人員為對象。以牛津幸福感問卷表及工作績效量表為研究工具。以描述性統計分析、t-test、one-way ANOVA、卡方檢定、Bonferroni及Scheffe事後檢定、Pearson's correlation及線性迴歸做資料分析與統計。本研究共發出問卷3,260份，有效問卷回收率61.4％。研究結果：（1）護理人員、醫師及其他醫事人員之幸福感（F=12.90, p=.001）及工作績效（F=12.26, p=.001）皆有顯著差異，經Bonferroni事後檢定結果顯示：醫師及其他醫事人員之幸福感顯著高於護理人員，但醫師與其他醫事人員之幸福感則無顯著差異；（2）醫師及其他醫事人員之工作績效顯著大於護理人員，而醫師與其他醫事人員之工作績效亦無顯著差異；（3）護理人員、醫師及醫事人員之幸福感與工作績效皆呈正相關（護理人員r=.474, p=.001；醫師r=.629, p=.001；其他醫事人員r=.502, p=.001），表示此三類醫事人員幸福感越高其工作績效越高；（4）醫事人員之幸福感可預測其工作績效，整體解釋力為25.8％（B=0.426, p=.000）。希望此研究結果能補足研究上知識不足之嫌隙，並作為未來醫院提升醫事人員幸福感與工作績效之參考。

In this study, levels of happiness and job performance among nurses, physicians, and allied health professionals were compared, and the relationship between happiness and job performance was analyzed. A cross-sectional questionnaire-based survey of health care providers in four branches of a hospital was conducted. The Oxford Happiness Questionnaire and job performance scale were used. Data were analyzed using descriptives, t-test, one-way analysis of variance, Chi-square test, Bonferroni and Scheffe posthoc test, Pearson's correlation, and linear regression. Of the 3,260 questionnaires administered, the effective response rate was 61.4%. In total, 1,497 (74.8%) nurses, 241 (12%) physicians, and 263 (13.1%) allied health professionals completed the questionnaire survey. The results indicated that levels of happiness among physicians, nurses, and allied health professionals were significantly different (F=12.90, p=.001). Levels of happiness among physicians and allied health professionals were higher than those among nurses. 2) Job performance levels were significantly different among physicians, nurses, and allied health professionals (F=12.26, p=.001). Job performance levels of physicians' and allied health professionals' were higher than those of nurses. Happiness and job performance were moderately correlated among physicians, nurses, and allied health professionals (nurses: r=.474, p=.001; physicians: r=.629, p=.001; allied health professionals: r=.502, p=.001). The happiness of medical workers can predict their performance, explaining 25.8% (B=0.426. p=.000). This study provides a reference to hospital leaders for developing strategies to improve medical personnel happiness and job performance.