體驗式教育訓練對義工之工作投入、團隊凝聚力與持續服務意願影響

Effects of Experiential Educational Training on Volunteers' Job Involvement, Team Cohesiveness and Willingness of Continuous Service

本研究目的旨在透過體驗式教育訓練提升義工之工作投入、團隊凝聚力與持續服務意願。本研究採用準實驗設計，藉由前、後測設計探討體驗式教育訓練課程對於屏東縣救國團義工之工作投入、團隊凝聚力與持續服務意願影響。本研究分成實驗組實施體驗式教育訓練課程，對照組則無，並針對兩組採用「工作投入」、「團隊凝聚力」與「持續服務意願」量表進行成效分析。蒐集所得問卷資料以SPSS 18.0 for Windows統計套裝軟體進行處理分析，以描述性統計、相依樣本t檢定、單因子共變數分析，探討實驗組在三項量表中有無顯著差異存在。結果：本研究結果為實驗組之工作投入、團隊凝聚力與持續服務意願在前、後測有顯著差異，表示體驗式教育訓練課程能提高義工之工作投入、團隊凝聚力與持續服務意願；對照組在工作投入、團隊凝聚力有影響，但對於持續服務意願則無明顯差異，最後針對未來課程及後續研究提供建議。 The main purpose of this study is to improve volunteers' job involvement, team cohesiveness, and willingness of continuous service through experiential educational training. This study used quasi-experimental design and pre-and-post-tests to investigate the effects of an experiential educational training course on job involvement, team cohesiveness, and willingness of continuous service of China Youth Corps volunteers in Pingtung County. This study implemented experiential educational training course of the experimental group, and did not implement it for the control group. In addition, this study used the scales “job involvement,” “team cohesiveness,” and “willingness of continuous service” to analyze the effectiveness of the two groups. This study used SPSS 18.0 for Windows statistical package software to process and analyze the collected questionnaire data, and used descriptive statistics, dependent sample t-test, and one-way ANCOVA to investigate whether there were significant differences in in the experimental group in the three scales. The results show that there were significant differences in job involvement, team cohesiveness, and willingness of continuous service of the experimental group between the pretest and posttest, suggesting that experiential educational training course improved volunteers' job involvement, team cohesiveness, and willingness of continuous service. The experiential educational training course affected job involvement and team cohesiveness of the control group, but did not have a significant effect on willingness of continuous service. Lastly, this study proposed suggestions for future courses and subsequent studies.