探究商辦大樓颱風災害防範管理之關鍵指標

The Key Indicator for Assessing Typhoon Disaster Management Implemented by Commercial Buildings

針對物業管理公司面臨颱風災害發生時，如何依循預防、準備、應變及復原等四個階段。根據公司背景及管理執行現況，以分析物業管理公司颱風防災管理機制，試圖提供物業管理公司颱風防治管理的對策，俾供物業管理公司作決策時的參考，創造出低災害損失之自主防災商辦大樓。本研究係透過專家訪談及文獻探討方式，進行初步分析評估指標與準則（Fuzzy Delphi Method, FDM），過程輔以物業管理公司進行颱風防災管理之實務經驗，藉助於不同領域屬性的專家學者提供縝密思考的看法與建議，擬定出颱風災害管理重要評估指標之權重分析（Analytical Hierarchy Process, AHP），給予物業管理公司依據評估權重合理分配，作為防範颱風災害時資源及擬定對策之參考依據。研究成果發現，在「物管公司平時維護」構面因素最為重要實質驗證，商辦大樓在平日之防颱（災）管理工作與定期設備設施維護檢核，是各界最為關心與重視的。可供物業管理公司作為借鏡，建制災害管理標準作業流程及實際加強內部防災意識。 The four phases of typhoon disaster management implemented by property management companies are prevention, preparedness, response, and recovery. Based on the background and management execution status of each company, the study analyzed the typhoon disaster management mechanism currently used by property management companies in an at-tempt to develop typhoon disaster management strategies. These strategies provide guidance to property management companies on decision making, equipping property management companies with the necessary skills to minimize the impacts of disasters.This research conducted a preliminary analysis on the assessment indicators and criteria (Fuzzy Delphi Method, FDM) via expertinterviews and literature review. A weighted analysis of the assessment indicator of typhoon disaster management (Analytical Hierarchy Process, AHP) was drafted based on the typhoon disaster management experience of the property management companies, as well as the perspectives and suggestions offered by experts from different disciplines. The analysis provides guidance to property management companies on reasonable resource distribution and decision making when implementing typhoon prevention measures.The research results verify the importance of the commercial building in daily management and regular equipment inspection. Provide reference for property management companies, establish SOPs and strengthen disaster prevention.