以可靠度觀念分析捷運乘客對行車延誤之可忍受度

APPLYING THE RELIABILITY CONCEPT TO THE ANALYSIS OF THE TRAVEL DELAY TOLERABILITY FOR MASS RAPID TRANSIT PASSENGERS

本文利用系統可靠度觀念，構建乘客行車延誤之可忍受度模式，並以台北都會區大眾捷運系統之高運量系統為例，分析捷運乘客對行車事故延誤時間之可忍受度，同時討論捷運延誤時間補償之效果。經本研究發現，捷運於不同時段產生行車延誤，捷運營運者實施補償措施較無補償措施雖可提高乘客可忍受度，但提升幅度有限。同時，尖峰時段乘客移轉運具機率較非尖峰與假日時段高，乘客不耐等候且產生較高移轉運具比率常出現於最初延誤與延誤較久時段。

This paper applied the reliability concept to the analysis of the travel delay tolerability for mass rapid transit (MRT) passengers in Taipei. The empirical results showed that passenger's toleration was higher when the compensation systems exist for delayed time in peak period, non-peak period and weekend, but the increase of toleration due to the compensation was limited to some degree. Moreover, the possibility of shifting to other transportation modes in peak period was higher than that of the other two periods..